General Information
We ask visitors to follow these guidelines to ensure that the patient environment remains safe, calm and supportive of healing.
Guidelines
- Please cooperate with all requests from Montefiore Einstein Advanced Care staff. There may be occasions when visitors are asked to temporarily leave a patient’s exam or treatment room or change locations while a patient is receiving medical care. However, family or friends who accompany patients will never be denied access based on race, color, national origin, religion, sex, physical appearance or disability.
- No smoking or vaping.
- Safeguard your valuables, such as purses.
- Protect and respect the privacy of all patients.
- Speak quietly and help limit noise.
- Check whether cellphone use is permitted in your area, as it may interfere with medical equipment.
- Follow staff instructions in times of emergency or special alert.
- Be aware that Montefiore Einstein Advanced Care reserves the right to inspect bags and packages being brought into or removed from the Center.
Medical Records
If you would like a copy of your medical records, please call 914-418-6243 or send an email to MEACmedicalrecords@montefiore.org.
Patients’ Rights &
Information
At Montefiore Einstein, we are committed to empowering every patient to take an active role in their care. Our patient policies, which include your rights protected by state and federal law, are readily available to provide you with the information you need to stay informed and engaged in your healthcare journey.
Support Services
Our dedication to exemplary care extends beyond the medical services we provide. It is important to ensure that patients, as well as their family and friends, receive the support they need throughout their stay and care. Communication with our team is an essential part of your care.
Our dedication to exemplary care extends beyond the medical services we provide. It is important to ensure that patients, as well as their family and friends, receive the support they need throughout their stay and care. Talking with us is an essential part of your care.
We provide, free of charge, language interpreter services and telecommunication and amplification devices, as well as sign language services for individuals who are deaf and/or hard of hearing. Please ask your healthcare professional for assistance with any of these services.
The languages we support include Spanish, Chinese, Russian, French Creole, Korean, Italian, Yiddish, Bengali, Polish, Arabic, French, Urdu, Tagalog, Greek and Albanian.
You and your family are partners in your own care. Our doctors, nurses and staff want to hear how you’re feeling and what you’re thinking. So ask questions, voice your concerns and don’t be afraid to raise any issues relating not only to your care and treatment, but also to the overall services provided by Montefiore Einstein Advanced Care. To get the support you need, remember to:
- Write down any questions you have.
- Choose a family member to communicate with the doctors and staff when you can’t.
- Keep a list of doctors you see and the medications they prescribe.
These steps will help you stay safe, get the information you need, ask the right questions and interact effectively with your doctors, nurses and staff.
The most positive care outcomes occur when patients are proactive. Be sure to:
- Speak up: Ask questions and voice concerns. It’s your body and you have a right to know.
- Pay attention: Make sure you’re getting the right treatments and medications.
- Educate yourself: Learn about the medical tests you get and your treatment plan.
- Find an advocate: Pick a trusted family member or friend to be your advocate.
- Know what meds and why: Understand what medicines you take and why you take them.
- Check before you go: Use a hospital, clinic, surgery center or other type of healthcare organization that meets Joint Commission’s quality standards.
- Participate in your care: You are the center of the healthcare team.
If you have concerns regarding patient care or safety, please speak to your physician, nursing supervisor or a patient/family navigator. Our privacy policy outlines your rights regarding your medical records. If you feel your concerns have not been adequately addressed, you may call the New York State Department of Health at 800-804-5447.